How To Book

  1. Contact us on WhatsApp providing your date, number of pax, and tour type (e.g., Ipoh to Cameron Highlands)
  2. If you have a specific language preference, please notify us. English-speaking drivers and guides are particularly limited.
  3. You can also let us know if you have any unusual luggage (e.g., wheelchair, golf bag, baby car seat/ stroller, etc) and if anyone in your group has dietary restrictions.
  4. List out places (if any) that you do not want to miss on your tour (e.g., 3 to 5 locations is a reasonable number).
  5. Wait for us to get back to you with a quote. This is usually within an hour if during working hours (10am to 6pm).
  6. If agreeable, we will confirm our team’s availability and revert.
  7. Make the agreed upon payment (more details in the next section) within 2 hours or we will consider the booking unconfirmed.
  8. You will receive your confirmation details after the agreed upon payment. But guide, driver, and vehicle details will usually be sent to you during the same week as your tour

How Payment Works

We require payment to be made at least the day before the start of your tour. If there is any balance payment, it must be fully paid before the end of the tour.

We only have a Malaysian bank account for the moment. If you would prefer, PayPal transfer is available too.

Note: Payment by card is currently not accepted.

How To Cancel Or Modify Your Tour

Always notify us as soon as possible if there are changes to your plans. These include but are not limited to:

  • Tour date
  • Pick up location and time
  • Number of pax or luggage
  • Change of end destination or places of interest

If you do not show up for your tour or cancel your tour less than 10 days from your tour date, you will not get a refund (full or otherwise), but you may be able to postpone your date within the same year.

Full refund is possible, with early notice 10 days and above before the start date of your tour). The decision to refund (full or otherwise) is at the full discretion of Hilly Travels Sdn. Bhd.

Payment Details

  • Account Name: Hilly Travels Sdn. Bhd.
  • Bank Account: 01200196555
  • Bank Name: Hong Leong Bank Berhad (HLB)
  • SWIFT Code: HLBBMYKLXXX
  • Address: Floor 18, Menara Hong Leong, 6, Jalan Damanlela, Bukit Damansara, Kuala Lumpur, 50490, Malaysia